Frequently Asked Questions
Find out the answers to our most frequently asked questions here. If you would like a new question answered, you can simply email your question to us Here.
Q: Do I need to pack my suitcase and move rooms?
A: No the hotel swap does not include rooms.
Q: How will I know if I have an exchange?
A: Your app will confirm if you have a successful swap.
Q: How will the hotel recognise me?
A: You will receive an email confirming your swap. Present this at the hotel reception and get your Holi-Swap wristband.
Q: Is everything free at the destination?
A: No, you can only exchange for the same board rate you have. For example, all inclusive can be swapped with all inclusive at no additional cost.
Q: How do I get to the exchange hotel?
A: This is at your own discretion, any additional travel expenses are covered by you.
Q: How many times can I swap during my stay?
A: That’s your choice and the discretion of the selected hotel.
Q: What if nobody wants to swap?
A: The hotel you like is still notified of your interest and can decide on whether it invites you in.
Q: If I am staying in a 2 star hotel can I swap with a 5 star hotel?
A: Yes on a direct person exchange otherwise it will be the hotel’s decision to swap.
Q: Can a party of 2 swap with a party of 5?
A: This will a decision made by the hotels.
Q: What if I change my mind?
A: Just press the cancel exchange button on the app.
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